Privacy and cookies

Who is the controller

The data controller is Giuseppe Greco, Vibo Valentia (Italy). For any privacy request write to [email protected]: we answer within 30 days.

What data we collect

We collect only the data the service needs:

• Account: email address, display name, username, language, time zone and the markets you trade (Futures, CFDs or both).
• Journal: the trades you log or import (instrument, direction, size, prices, outcome, notes, mistakes), and the strategies, concepts, risk limits and personal instruments you create.
• Screenshots: the images you attach to trades. The screenshot reader works on your device: an image reaches us only if you keep it attached to the trade.
• Voice: the text you dictate to log a trade, saved with the trade as its transcript. Dictation is done by your browser: on Chrome the audio goes through Google's servers, on Safari through Apple's, under their rules; ELEVN only receives the text, never the audio.
• Social: your public profile (username, photo, banner, bio, link, market and privacy settings), posts with their images and the trades you choose to publish, comments, likes, who you follow and who follows you, blocks, direct messages, notifications and the reports you make or receive. Next to your name we show your ELEVN score (a number from 0 to 100 per market, worked out from the journal, no amounts) if you have a subscription: you can turn it off in your profile settings.
• Support: the messages you send to support inside ELEVN and our replies.
• Subscription: the state of your subscription (active, cancelled, renewal date) and a code identifying it at Whop. Card and payment details are handled by Whop, not ELEVN: we never see them.
• Technical data: IP address, browser type and technical logs our providers keep to run and protect the service.

Why we process it

To provide the service you asked for — the journal, the statistics, the subscription — under our contract with you (GDPR art. 6.1.b). To meet legal obligations, such as tax ones (art. 6.1.c). To protect the service from abuse and fraud, our legitimate interest (art. 6.1.f).

For support: when you write to us, or if there is a problem with your account or subscription, the controller may view your profile and your journal read-only, only to help you. Access is limited to the controller and protected by a second code on top of the password.

We don't use your data for advertising, we don't sell it and we don't hand it to third parties for their own purposes. Today ELEVN runs no artificial intelligence services on your data: if it ever does, this page will say so first.

Who sees what in the social features

Profiles, posts and comments are visible to other ELEVN users with an account; with a private profile your posts are visible only to followers you accept. Journal stats and the prop showcase appear on your profile only if you turn them on; payout proofs stay private. With «Hide currency» published trades show only R and percentages.

Direct messages are read only by the two people writing them. ELEVN moderators see a piece of content — including a message — only when someone reports it, and only to decide on the report; decisions are kept in a log. The legal basis is our contract with you (art. 6.1.b) and, for moderation and user safety, our legitimate interest and legal obligations (art. 6.1.f and 6.1.c).

Where it lives and who works on it

To run ELEVN we rely on providers that process data on our behalf, under contracts that bind them to protect it:

• Supabase — database, account sign-in and screenshot storage. The data lives on servers in the European Union (Frankfurt, Germany).
• Railway — hosts the website and runs its code, on servers in the European Union.
• Cloudflare — manages the elevn.trade domain.
• Whop — handles payments as the seller (Merchant of Record): it is an independent controller of payment data and processes it under its own privacy policy.

Some of these providers are based in the United States. When data leaves the European Union, the transfer relies on the safeguards of GDPR articles 44 and following, such as the European Commission's standard contractual clauses.

How long

We keep the data as long as you have an account. If you delete it, from "Your data", trades, screenshots, strategies and profile are deleted right away. Providers' technical backups may keep them for a short while longer, then they're gone. Payment records stay with Whop for as long as tax law requires.

Your rights

You can ask at any time to access your data, correct it, delete it, restrict its use, object to processing and receive it in a readable format. Much of this you can do yourself: from "Your data" you download your trades as CSV and everything else as JSON, and delete your account.

For anything else write to [email protected]. If you think your data is being mishandled you can contact the Italian data protection authority, the Garante per la protezione dei dati personali (garanteprivacy.it).

Cookies

ELEVN uses only technical cookies, required for the website to work: that's why we don't ask for consent. There are no statistics, profiling or advertising cookies.

• Sign-in (sb-…-auth-token, Supabase) — keeps you signed in. Lasts until you sign out, at most 400 days.
• Language (NEXT_LOCALE) — remembers whether you chose Italian or English. Deleted when you close the browser.
• Journal tour (browser storage, not a cookie) — remembers whether you've already seen the step-by-step tour, so it doesn't show every time.
• Payment — when you open the payment form, Whop and its payment and anti-fraud providers use their own technical cookies to complete the transaction safely.

You can delete cookies from your browser settings: if you delete the sign-in one you'll need to sign in again.

Minors

ELEVN is made for traders, so for adults. We don't knowingly collect data from anyone under 18.

Changes

If we change how we process data we update this page and the date at the top. If the change is significant we also tell you inside the app.